ACCOUNT
Who do you sell to?
Trophy Dealers and ASI Distributors
How do I check the status of my order?
Log in to your dashboard on our website to access your recent order history. From there, you can click on any previous order to review the details and place a reorder. You'll also be able to view any pending orders, including real-time updates, shipping status and tracking information.
What happened to my previous orders?
Orders placed in our previous system aren't visible here. Please contact us and we'll be happy to help retrieve them.
My tracking shows "label created" but no movement, what's happening?
Once cartons are picked up by the carrier, they control the tracking scans and movement. Occasionally the following may happen:
Labels are created before the physical pickup
Scans are missed at one or more shipment hubs
What are your production times?
Our standard production time is 5–10 working days after approval of final artwork.
Rush service is available:
- 3–4 working days production time
- Rush fee: 50% additional, with a $150 minimum
ORDERING
What is Versatile Print?
Versatile Print gives end users the freedom to choose between full-color, spot color or classic laser engraving; all for one transparent price.
What processes do you offer?
AcryliPrint™HD (highest print quality)
- Full-color, edge to edge imagery on the back of the acrylic
- Photo quality backgrounds, gradients and complex art
- Rich, vibrant color, perfect for full color awards, signage and promotional pieces
UV Digital Printing
- Great for spot color or full color logos
- Prints directly onto the acrylic surface
- Idea for color text
Laser Engraving
- Classic etched look in a clear or colored cast acrylic
- Very crisp detail for text, line art and logos
- Great for recognition awards where you want a more traditional look
Which decoration method should I choose?
All three methods: AcryliPrint™HD, UV Digital and Laser Engraving are available at the same base price. Which process to choose is all dependant on the needs of the project.
Do you offer samples or prototypes?
Yes. Pre-production prototypes can be created upon written request. These are billed at the individual per-piece price, plus any applicable production-ready charges (such as art, setup, printing, or engraving). Prototypes are non-returnable and not eligible for credit.
We also offer random artwork stock samples, which may be returned within 30 days (in original condition) for credit.
Do you create custom acrylic products?
Yes — we welcome custom projects and can quote unique shapes, sizes, and award designs using laser engraving, UV digital printing and AcryliPrint® HD.
- Minimum custom order charge: $400.00
- Custom orders may include setup fees
- Custom products are non-refundable
- Custom orders may ship with up to a 10% overrun
Is setup and artwork included?
Yes — setup, personalization, and art are free on the first proof.
- Additional proofs: $30 each
- Art/layout changes: $80 per half hour minimum
SHIPPING
How are orders shipped?
Orders ship FOB Factory via ground service unless otherwise specified. We may upgrade shipping methods as needed to meet your requested in-hand date.
Orders may also ship from multiple locations or be split into separate deliveries to expedite fulfillment.
Do drop-ship or international orders have extra charges?
Yes.
- Drop-ship split orders: $10 packaging charge per address
- International shipments: $25 minimum packaging charge per address
- Duties, taxes, and brokerage fees may apply
What is your policy on shipping damage?
All cartons are insured and carefully packed. If damage occurs:
- Note the damage with the carrier at delivery
- Contact us immediately for replacements
- Claims must be made within 5 days of receipt
Damage claims reported after 5 days cannot be considered.
