Why can't I see pricing?
Log in to your dashboard on our website to access your recent order history. From there, you can click on any previous order to review the details and place a reorder. You'll also be able to view any pending orders, including real-time updates, shipping status and tracking information.
How long will my order take?
Our standard production time is 5–10 business days for most orders. However, production times may vary depending on the size of your order, the complexity of the project, and our current production schedule.
If you have a specific deadline, we offer rush production for an additional charge, subject to availability. We recommend contacting our team as early as possible to discuss your timeline so we can help determine the best production option for your order.
Will I receive a proof before production?
Yes. Unless you instruct us otherwise, you will receive a digital proof for review and approval before production begins. This gives you the opportunity to verify your artwork, text, layout, and other design details to ensure everything is correct.
If you request that your order be produced without a proof, production will begin immediately, and you assume responsibility for any errors that would have otherwise been identified during the proofing process.
How do I request a custom quote?
Requesting a custom quote is easy. Visit our Custom Quote page and complete the online form with your project details, including the product you're interested in, quantities, artwork (if available), and any special requirements.
Once your request is submitted, our team will review the information and prepare a personalized quote based on your specifications. If we need any additional details, we'll reach out to you before finalizing your quote.
To help us provide the most accurate pricing, please include as much information as possible, such as dimensions, quantities, desired production timeline, and any reference files or artwork.
Are your products always in stock?
Yes. As the manufacturer, we produce our products on demand rather than stocking limited inventory. This allows you to place orders with confidence without worrying about products being out of stock, while still enjoying custom options and consistent production quality.
For exceptionally large orders or if you need a specific quantity by a certain date, we recommend contacting our team for the most accurate production timeline and availability. Standard lead times apply to most orders.
GETTING STARTED
How do I create an account?
To create a new distributor account, click the account icon in the top-right corner of the website. You'll be directed to our Distributor Sign-Up form, where you can submit your information to create an account.
If you're already a customer, simply click the Sign in here link at the top of the sign-up page to access your existing account.
Why can't I see pricing?
Log in to your dashboard on our website to access your recent order history. From there, you can click on any previous order to review the details and place a reorder. You'll also be able to view any pending orders, including real-time updates, shipping status and tracking information.
Do I need to be logged in to order?
Yes. You must be logged in to your distributor account to place an order. Logging in ensures you receive your account-specific pricing, allows us to associate your order with your business, and provides access to your order history, saved information, and other distributor-exclusive features.
If you don't have an account yet, simply click the account icon in the top-right corner of the website to complete the Distributor Sign-Up form. Once your account is created and approved, you'll be able to log in and begin placing orders.
What payment methods do you accept?
We offer a variety of payment options to meet the needs of our customers.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
We also accept ACH payments, wire transfers and checks. Net Terms are available for qualified customers upon approval.
If you have questions about any of our payment options or would like to inquire about Net Terms, please contact our Customer Service team. We're happy to help you choose the payment method that works best for your business.
Do you offer Net Terms?
Our standard production time is 5–10 working days after approval of final artwork.
Rush service is available:
- 3–4 working days production time
- Rush fee: 50% additional, with a $150 minimum
ORDERING
What payment methods do you accept?
We offer a variety of payment options to meet the needs of our customers.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
We also accept ACH payments, wire transfers and checks. Net Terms are available for qualified customers upon approval.
If you have questions about any of our payment options or would like to inquire about Net Terms, please contact our Customer Service team. We're happy to help you choose the payment method that works best for your business.
Are your products always in stock?
Yes. As the manufacturer, we produce our products on demand instead of stocking limited quantities. This means you can confidently place orders without worrying about inventory shortages, while still benefiting from custom options and consistent production quality. Standard lead times apply to all orders.
What is Versatile Print?
Versatile Print gives end users the freedom to choose between full-color, spot color or classic laser engraving; all for one transparent price.
What processes do you offer?
AcryliPrint™HD (highest print quality)
- Full-color, edge to edge imagery on the back of the acrylic
- Photo quality backgrounds, gradients and complex art
- Rich, vibrant color, perfect for full color awards, signage and promotional pieces
UV Digital Printing
- Delivers sharp, vibrant graphics
- Prints directly onto the acrylic surface
- Ideal for full color text, logos, and artwork
- Allows for spot printing, leaving areas unprinted for a clear acrylic look
Laser Engraving
- Classic etched look in a clear or colored cast acrylic
- Very crisp detail for text, line art and logos
- Great for recognition awards where you want a more traditional look
Which decoration method should I choose?
All three methods: AcryliPrint™HD, UV Digital and Laser Engraving are available at the same base price. Which process to choose is all dependant on the needs of the project.
Do you offer samples or prototypes?
Yes. Pre-production prototypes can be created upon written request. These are billed at the individual per-piece price, plus any applicable production-ready charges (such as art, setup, printing, or engraving). Prototypes are non-returnable and not eligible for credit.
We also offer random artwork stock samples, which may be returned within 30 days (in original condition) for credit.
Do you create custom acrylic products?
Yes — we welcome custom projects and can quote unique shapes, sizes, and award designs using laser engraving, UV digital printing and AcryliPrint® HD.
- Minimum custom order charge: $400.00
- Custom orders may include setup fees
- Custom products are non-refundable
- Custom orders may ship with up to a 10% overrun
Is setup and artwork included?
Yes — setup, personalization, and art are free on the first proof.
- Additional proofs: $30 each
- Art/layout changes: $80 per half hour minimum
SHIPPING
How are orders shipped?
Orders ship FOB Factory via ground service unless otherwise specified. We may upgrade shipping methods as needed to meet your requested in-hand date.
Orders may also ship from multiple locations or be split into separate deliveries to expedite fulfillment.
Do drop-ship or international orders have extra charges?
Yes.
- Drop-ship split orders: $10 packaging charge per address
- International shipments: $25 minimum packaging charge per address
- Duties, taxes, and brokerage fees may apply
What is your policy on shipping damage?
All cartons are insured and carefully packed. If damage occurs:
- Note the damage with the carrier at delivery
- Contact us immediately for replacements
- Claims must be made within 5 days of receipt
Damage claims reported after 5 days cannot be considered.
